DPD is the courier service we use for shipping at Scott-Direct, thanks to their fast, reliable and secure parcel delivery service.
You can click here to access the DPD website which will allow you to enter your tracking number and see where your package is, your parcels tracking number will have been emailed to you after placing your order & the item has been despatched.
Please read the following questions & answers to the most common queries you may have or for full information including other options that DPD can offer please click the above link.
You will receive your one hour window on the day of delivery once the DPD driver has scanned all the parcels onto the van, this is normaly by 12 noon but road traffic conditions or at certain times of the year like Christmas when all courier services are under heavy work loads your parcel may arrive later in the day.
That's fine, DPD will automatically try to leave your parcel with your neighbour if you're not in. Not everyone gets on with their neighbours, so if you want to tell DPD your preferred neighbour, or a safe place at your property you can do that too.
To change to a different delivery address, please contact Scott Direct via email on firstname.lastname@example.org or you can call us on 01786 445100.
You can't change your timeslot but you can still get your parcel. DPD can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date provided the sender has not instructed DPD to get a signature.
You are spoilt for choice with DPD! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or go to the local DPD depot to pick it up.
Choose from one of DPD's 2,500 local Pickup shops including Doddle, Halfords, Numark Pharmacies and other local stores. DPD will have your parcel ready for you by midday the following day. Please note: you'll need to bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill.
If you have any further issues or queries relating to your parcel delivery please contact DPD using the above link, remember to have your tracking reference number to hand.