Customer Service
Customer Service
Scott Direct is ISO9001:2015 and 14001 accredited and has a proven track record demonstrating a commitment to delivering value and continuous improvement through excellent customer service.
As a national supplier, we offer unrivalled customer service - including UK wide, next day delivery for all stock items. We put our customers first, ensuring that we deliver solutions, great value and on-time deliveries.
At Scott Direct we offer business accounts, and for large, Limited Companies, PLCs and Public and Private Sector organisations we offer "Key Trade Accounts" which involves delivering a bespoke service and a range of features and benefits - including comprehensive management reporting - to support strategic procurement objectives.
Account customers also have access to services including personalised garment branding, bespoke protective clothing manufacture, man packing delivery arrangements and an extensive range of promotional merchandise.
High-quality products and excellent customer service are our hallmarks.
If you would like to find out more about what we can offer, please click the tab "Contact Us" on the left of this page to drop us a message and one of the team will be in touch or give us a call on 01324 667500.
Ordering
We want to ensure that your ordering process is smooth, quick, and efficient. Our products and services are available online and via our retail/trade shops in Grangemouth, Stirling, Peterhead and Lerwick.

It's not essential to have a business account. You can still order online, checkout, pay via credit card and have your items dispatched the next day to you via DPD or purchase in person at one of our shops.
If you have any special instructions relating to your online order, please add a note at checkout to make us aware. Once your order is dispatched, you will receive parcel tracking information via DPD. Full details are available on the "Delivery Information" tab.
If you prefer to click and collect, get to know our friendly teams at your chosen retail/trade shop by calling ahead to let them know when you want your order ready for collection. We will do our best to have the order waiting for you when you arrive.
Contact numbers and addresses are available in the "Store Locations" tab.
As with all businesses, pricing on products can fluctuate up or down dependent on manufacturers’ offers, stock position and current market conditions.