What is your returns policy?

Should you require to return any product you can within 28 days of the day of receipt of your goods (for example, if the item is an unwanted gift or is not as expected).

You should arrange the return of the goods yourself and track them using a reputable carrier/courier service.

Providing that the returned goods are in a new, resalable condition (complete with all the original contents, instruction manuals and manufacturer's packaging) and are unused, we will refund the item in full excluding delivery charges that we have incurred when shipping or collecting the goods (if you are unable to arrange return).

You must inform us of your intention to return any goods within the first seven days from receipt of the goods by email to queries@scottdirect.com. Quote your order number, sales order or invoice number and the details of the item in question. The goods must then be returned to us within the next 21 days after that, no later than 28 days after receiving your goods.

For full details and to download our returns form, please go to our Returns & Refunds page.