Help Center

Can I purchase from you in store?

Yes, we have Scott Direct trade counters at 4 different locations throughout Scotland.

What payment methods do you accept?

Credit card, debit card, PayPal and Apple Pay are all available at checkout.

How do I sign up for a B2B Customer Account?

Click on the Business Account link shown at the top of our website, then click Apply Now and complete the form.

My first order discount code isn't working.

Please note that you'll need to create an account and be logged in when you apply the code to your cart or at checkout. Please also note the code applies to In Stock items only.

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Shipping & Delivery

Do you offer free delivery?

Yes, to UK mainland on orders over £50 ex VAT.

When will my item be shipped?

Items marked as "In Stock" placed before 3pm Monday to Friday will be shipped the same day.

Can I modify my delivery schedule?

For most of our shipments, customers should receive text and/or email notifications from the courier. They can use these links to amend their delivery preferences.

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Returns & Refunds

What is your returns policy?

Should you require to return any product you can within 28 days of the day of receipt of your goods.

I received a faulty or incorrect item, what do I do?

Please contact us at webadmin@scottdirect.com with your order number and photographs of the item and we will come back to you as soon as possible.

How long does it take to process a refund?

Refund processing times depend on the original payment method used. Orders paid via PayPal are usually processed on the same day, while credit or debit card payments can take 2-7 business days, depending on the bank's internal processing speeds.

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Evolution Power Tools

What warranty do I get and for how long?

All Evolution single circular saw blade machines and magnetic drills are covered with 3 years limited warranty. All other Evolution power tools are covered with 2 years limited warranty.

Do I need to register the tool to get the warranty?

You do not need to register your product for the warranty to be valid. However, doing so will make things much quicker and easier if you do need to make a claim.

What is not covered under warranty?

The warranty does not cover blades & accessories. Common exclusions include normal wear & tear; misuse, negligent use, or use contrary to instructions; use of non-genuine components; accidental damage.

Where can I get spares or parts?

You should always purchase spare parts from Evolution directly, as using any non-authorised parts will void the machine's warranty.

What’s the difference between “RAGE” and “FURY” machines?

RAGE machines are optimised for the professional/serious DIY user, while FURY machines are optimised for the DIY market where moderate/irregular use is expected.

Should I purchase the 110v or 240v version?

240v machines are suitable for home DIY and professional workshops, while 110v machines are suitable for site use, providing improved safety due to reduced electric shock risk.

Which saw blade should I use?

If you work mostly with one specific material, choose one of Evolution's application specific blades for superior cutting performance. If you want the convenience of being able to cut multiple materials without changing the blade, then Evolution's multi-material technology blade is the best choice.

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Rotabroach

How to choose the right magnetic drill?

Things to consider before choosing a mag drill include what size hole you need (diameter and depth) and what material you are cutting, as well as features such as holding force of magnet, motor power and speed settings.

What cutter types are available and which are best for different materials?

Choose between Annular Cutters, Twist Drill Bits, Step Drill Bits, Countersink Cutters and Reamers, depending on your application.

What is the warranty on Rotabroach products?

Rotabroach guarantees that all goods provided will be free from defects in materials and workmanship for a minimum period of 12 months, under normal usage of the goods.

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Werner

What's the difference between fibreglass and aluminium ladders?

One of the main differences is that fibreglass is non-conductive, which means the risk of electrical shock can be avoided.

What is the EN131 standard and why does it matter?

EN131 is a European committee for standardisation (CEN) harmonised standard for portable steps and ladders, and covers minimum safety requirements.

How do I select the right ladder for my job?

The main things you should consider are height, application (professional or home use), material (does it need to be non-conductive?) and style.

What warranty do I get with Werner products?

Werner Professional products are covered by a 10 year warranty and their Non-Professional products have a 5 year warranty. Accessories are typically covered for 1 year.

Can I use my ladder without the stabiliser bar?

Any ladder that requires a stabiliser must not be used until the bar is fully attached and securely fixed in place.

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ToughBuilt

What is ToughBuilt and where are they based?

ToughBuilt offer high quality tools, power tool accessories & tool storage options for professional tradesmen & DIY enthusiasts. It is a U.S. company, but they have a base in London for their UK/EU operations.

What warranty comes with ToughBuilt products?

All ToughBuilt products are protected by a 2 year standard guarantee which can be extended to their 25 Year Limited Lifetime Guarantee by registering the product.

What is the ToughBuilt ClipTech system?

ToughBuilt ClipTech products are part of a tool organisation system that allows users to quickly attach and detach tool pouches from belts and other gear using a patented hub.

Can I use ToughBuilt sawhorses for heavy materials?

Toughbuilt sawhorses are very sturdy, boasting a maximum weight capacity of around half a tonne when used individually. This then increases to a massive 1 tonne capacity when used in pairs.

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Timco

What is Timco and what do they do?

TIMco (TI Midwood & Co Ltd) is a UK wholesale supplier specialising in producing quality everyday essentials made for the trade.

Are Timco products suitable for outdoor or harsh environments?

Many of Timco’s fixings and fasteners are corrosion-resistant or coated, which makes them suitable for certain outdoor applications.

Are Timco screws any good?

Yes - Timco screws are widely regarded as a high-quality, reliable and great-value option for both DIY and professional use.

What are some of the advantages of using Timco screws?

Corrosion resistance, reduced insertion torque, and fast and consistent screw "pickup" are some of the great features that make Timco screws an excellent option.

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Spectre Tools

What products does Spectre Tools offer?

Spectre Tools provides a wide range of quality hand tools, as well as power tool accessories and electrical equipment.

Are Spectre tools reliable?

Spectre is a quality brand offering trade and professional products at reasonable prices. While their price point means that they are not designed for very specialised applications, Spectre tools are reliable, accurate and durable in professional and DIY settings.

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